Consumer Protection Policy

Seid Enterprises, LLC is, at its heart, a company rooted in safety. Safety is and always will be what is most important to us. We do not own or operate aircrafts or employ flight personnel. Our goal is to connect our customers with our exclusive network of FAA Part 135 certified and independently safety-rated operators. You can rest assured that our commitment to your safety and peace of mind is our top priority when you travel with us.

Seid Enterprises, LLC provides all its clientele and members the following consumer protection:

• Seid Enterprises, LLC will always submit the prices received from the operators directly to its clientele and members, inclusive of Seid Enterprises, LLC’s booking fee.
• Seid Enterprises, LLC clientele and members are covered by the operator’s terms and conditions when they book a flight, rather than a third party agency agreement.
• Seid Enterprises, LLC’s concierge team will provide contact details for every operator upon customer request. Seid Enterprises, LLC will only use operators that operate under a valid Air Operator Certificate (AOC) and displays individual aircraft insurance certificates.
•  All payments for flights (less booking fees) processed on behalf of the operator will be accepted and handled by the operator.
• Seid Enterprises, LLC requires payment be made to the flight operator in full at least 24 hours in advance of the departure, subject to receipt of cleared funds.